💼 About the Role

As our first Customer Success Manager, you’ll be the trusted advisor for our enterprise clients, ensuring they achieve maximum value from our AI solutions. You’ll build deep relationships, drive adoption, and serve as the voice of the customer internally.

📋 Responsibilities

• Onboard new customers and ensure successful implementation

• Build strong relationships with key stakeholders and champions

• Monitor customer health metrics and proactively address risks

• Drive product adoption and identify expansion opportunities

• Conduct quarterly business reviews and success planning

• Gather customer feedback and work with product team on improvements

• Create customer success content, playbooks, and best practices

• Advocate for customer needs across the organization

🎓 Requirements

• 3+ years in customer success, account management, or consulting

• Experience with enterprise B2B SaaS, preferably AI/tech products

• Strong technical aptitude and ability to learn complex products

• Excellent communication and presentation skills

• Data-driven approach to measuring and improving outcomes

• Ability to manage multiple accounts and priorities

• Customer-first mindset with consultative approach

🌟 Bonus Points

• Experience with AI/ML products

• Background in implementation or professional services

• Proficiency with Salesforce, Gainsight, or similar tools

• Technical degree or certification

💼 What We Offer

• Competitive compensation (Base + Performance Bonus + Equity)

• Full benefits package

• Professional development budget

• Remote flexibility

• Direct customer impact

• Shape customer success function from the ground up